FAQs

Welcome to the Pure Carbon Fiber Help Center. Find quick answers to the most common questions about our products, orders, and services.

🧱 Product Information

Q1: What makes carbon fiber special?
Carbon fiber is five times stronger than steel and much lighter in weight. It’s resistant to corrosion, heat, and everyday wear — giving your accessories a unique blend of strength, durability, and luxury.

Q2: Are your products made of real carbon fiber?
Yes! All our products are crafted from 100% genuine carbon fiber, not imitation patterns or plastic coatings.

Q3: Will the carbon fiber color fade over time?
No. Carbon fiber retains its glossy, woven texture for years. Just avoid contact with strong chemicals or abrasives.

📦 Orders & Shipping

Q4: How long does shipping take?

  • India: 4–7 business days

  • International: 10–20 business days (depending on location)

Q5: How do I track my order?
Once your order ships, you’ll get an email with a tracking link and courier details.

Q6: Do you ship internationally?
Yes, we deliver worldwide. Shipping charges and times may vary by country.

💳 Payments & Returns

Q7: What payment methods do you accept?
We accept secure online payments via major cards, UPI, and wallets supported by Shopify.

Q8: Can I return or exchange my order?
Yes. You can request a return within 7 days of delivery, provided the item is unused and in its original packaging.

Q9: How do I start a return?
Email us at puree.carbonfibre@gmail.com with your order number and reason for return. Our team will guide you through the process.

🧰 Care & Maintenance

Q10: How do I clean carbon fiber accessories?
Simply wipe with a soft microfiber cloth. For tougher dirt, use mild soap and water — never harsh chemicals.

Q11: Are the products waterproof?
Our carbon fiber materials are moisture-resistant, but avoid full water immersion (especially for watch and AirPod cases).

💬 Still Have Questions?

If you can’t find what you’re looking for, please email us at puree.carbonfibre@gmail.com — we’ll respond within 24–48 hours.
We’re always happy to help.